"In Late April/Early May I took my son, Chris Kelly, to East Bay Motor Sports to Purchase a 2005 Kawasaki 500 Ninja. Being his first Bike I wanted him to ride what I had rode as a young man. (Kawasaki) Your sales department was outstanding. My Son and I took the time to discuss what we wanted without any sales pressure. Once we decided on the Bike, your sales department was fast, friendly and efficiently quick, getting us through the finance process. As good an experience that purchasing our bike was, I am writing this comment because of one person in your service department. Her name is Connie. About 2 weeks ago, my son had his first problem with his bike, he wound up dropping the bike. A bent fork and front rim was the damage done. I called for my son and spoke to Connie. She said "No problem, bring the bike in and lets see what we can do". The next day, service called and gave us the price for repairs. The parts department got our approval to order the parts on Thursday, May 26th. They said the parts would be ordered that day. We should have the bike back by the following Thursday. On Saturday the 28th my son called to see if the parts we ordered. He was surprised to learn they had not been ordered. With Monday being a holiday, I called once again and spoke to Connie on Tuesday the 31st of May. Connie took my number, and within an hour had returned my call. She assured me the parts were in fact ordered and would be there the next day. She also assured me we would have my son's bike back no later than Thursday, the day we were told it would be ready. Both times that I have spoke with Connie, she has been professional, courteous, shown great customer care, as well as quick follow up and resolve to our questions and needs. I looked on this web site, hoping to send this e mail to an owner or perhaps one of her bosses. Since I could not find a name of one of her superiors, I am writing this here, in hopes someone at East Bay Motorsports will see this and bring it to one of their attentions. Good Work East Bay, for having a great staff. A special "Thank You" to you Connie, for making us feel important as "Customers" after the sale. Great Job. If anyone there wishes to comment or confirm this as a satisfied customer, please feel free to e mail me back. Be more than happy to answer any e mail, or call and confirm this letter as true. Jerry C. Kelly San Lorenzo, Ca."
Jerry Kelly - San Lorenzo, CA